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Toplam Kalite Yönetimi ISO-9000:2000 Kalite Yönetim Sistemi
Muhsin Halis ÜCRETSİZ İNDİRKitap Hakkında
Müşteri ihtiyaçlarını karşılamada rakipler daha hassas ve atak davranırlarsa rekabetteki şansımızı kaybedebiliriz. Sürekli değişen ve gelişen piyasa şartları içinde müşteri daha iyisi ile tanışmış ise
